Terms and Conditions of Mezzy Paws Dog Grooming

General

The owner agrees that the dog is fit and healthy and if there are any existing medical problems the owner will make the groomer aware of such. Please note that if you own a female dog that is currently pregnant, lactating or in season we will not be able to groom them. Grooming procedures can sometimes be stressful especially for older dogs or sick pets. During the grooming process it can sometimes expose hidden skin or health problems or aggravate current ones, these may also happen after the groom. Mezzy Paws is not liable for any pre-existing problems found during the groom. Before your dog's appointment please make sure to take your dog to the toilet to relieve themselves so we can lessen the chance of any accidents during the groom.

If your dog is prescribed any medical shampoo, please bring it and we will use it for the groom.

We will not groom any dog that must be registered under the Dangerous Dogs Act 1991, The Dangerous Dogs Act 1997 or any further amendments to this Act.

We recommend puppies start their grooming experience at least one week after their second vaccination to get them used to the procedures. The sooner the better and this helps puppies to enjoy the experience in their future grooms and cause less stress getting older. Frequent handling of paws can help dogs better accept nail clipping or paw trims.

In the event of an emergency in your absence, you authorise Mezzy Paws Grooming to contact your vet to treat your pet as necessary at your expense.

Aggressive dogs

Owners must inform Mezzy Paws if your dog bites, has bitten, or is aggressive to people or specific grooming procedures. If your dog is aggressive during the groom then to protect the groomer and the dog, a muzzle will be used. If a dog still acts out and poses a dangerous threat, Mezzy Paws has the right to stop grooming services at any time.

Fleas

Please make sure to keep up to date with flea treatments for your dog as any fleas found on the dog during the grooming stage will be charged an extra £10 to cover the costs of fumigating the van and equipment. If fleas are found before entering the van then we can reschedule the appointment once they have had their appointment and are flea free.

Matting

Matting on the fur is quite serious as it makes your dog’s coat grow tight and can damage their skin which can get infected by parasites and other bacteria.

The most humane way to de-matt dogs is to do a close shave down on the dog, this may expose any pre-existing skin complaints. The after effects of a shave down can include itchiness and skin redness. If a shave down is needed Mezzy Paws cannot be held liable for clippers accidently nicking the dogs skin. Any shave downs will incur a matting charge from £10 due to the heavy use on equipment and extra time taken to remove matts.

Photography

Your dog may be photographed before, during and after its groom. Photographs may be used on Mezzy Paws website, social media or other printed materials. Please let us know if you wish your dog to not be photographed.

Cancellation Policy

If you need to cancel an appointment, please inform us as soon as possible as this gives us time to fill the space with another client. Cancellations within 48 hours of your appointment will incur a cancellation fee of 50% of the full groom price.

As a self employed groomer, this is my only source of income and missed/last minute cancellations directly impact my ability to pay bills and maintain my services that I bring to your home.

Payment

Mezzy Paws can accept payment in terms of cash, card or bank transfer.

Accessibility

Due to Mezzy Paws being a mobile dog grooming van we need all customers to confirm that the van can be parked outside their house and we can have access to a mains plug socket to plug the van in.

Client Data will be treated in accordance to the data protection principles of the Data Protection Act and will not be shared with third parties.

By signing below you have acknowledged that you have read, understood and agree to the Terms and Conditions of Mezzy Paws Grooming.